Ebay Buyer Abuse Item Not As Described, Ebay trusts buyers until they abuse the return policy. Buyer claims item not as described I'm 100000% sure that I sent the buyer the correct video game, as I only have a few to sell, anyways it was delivered with signature confirmation and all that. A buyer reports that they didn't receive an item or requests a return within the eBay Contacting a buyer or bidder Find out how to get in touch with a buyer. The claim of item not as described as in ‘description or photo’ is incorrect for the following reasons. We don't allow harmful, inappropriate, or irrelevant feedback as this reduces trust between buyers and sellers, We would like to show you a description here but the site won’t allow us. Feedback content should match the positive or negative rating that was given in both buyer and seller Especially since the item is exactly as you described and the buyer directly admitted the reason he wanted to return them (which does not fall under eBay's forced returns). If you're having a problem with a buyer because they're not following our policies, let us When a buyer has an issue with an order, it doesn’t only risk creating an unhappy customer, it can also create extra work for you. You described the A sale between an eBay seller and an eBay buyer is a contract. When problems arise, work with buyers Seller protections When you sell on eBay, we protect you from abusive buying behaviour and from events outside your control. I just spoke with an ebay rep about my first "not as described" ebay return that seems to be a buyer's remorse issue. With millions of buyers and sellers worldwide, it’s an excellent marketplace for growing a business. Regardless of your return policy, an INAD Reporting buyers for false 'Item not as described' requests when you had not described the item correctly Unfairly deducting too much from the buyer's refund when an item is returned in a different If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics Make sure you report the buyer - opens in new This is not an exhaustive list - go to the eBay rules and policies page for more detailed information. These pieces were not offered in the listing. As a buyer, they cannot receive negative or netural feedback. . It doesn't mean they will get in trouble - it puts them on the radar so they can Is it true that ebay always takes the side of the buyer? A buyer made some false claims about my item. Learn more about PayPal's Buyer Protection on eBay . On this page Abusive buyer detection, enforcement and protection Postage and delivery protections Seller Protection for returns (used items or damaged by the buyer) Protection if a buyer doesn’t pay If you're having a problem with a buyer because they're not following our rules, let us know and we'll look into it. However, eBay is not a party to that contract; it is the online marketplace. Buyers may not misuse feedback, returns, buyer protection programs, or payment dispute processes. eBay’s Response to Fraudulent Returns Misuse of the returns system or the Money Back Guarantee is against eBay policy. eBay Buyer Protection covers the full purchase price and original shipping costs on items not received or items different from what was described in the listing. $6 credit for items that the seller reports the buyer for false INAD (takes 1-2 months to process and appears in 30 day intervals) automatic negative/neutral feedback removal if you have 30 day free Reporting buyers for false 'Item not as described' requests when you had not described the item correctly Unfairly deducting too much from the buyer's refund when an item is returned in a different If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics Make sure you report the buyer - opens in new No links to eBay. You can also use the Report buyer option within the return request. Block out all personal information. These are quite weak protections, but might still be worthwhile. I accepted the buyer's best offer just to sell it quick and give em a good deal, ended up selling it for less than $10. Reports from sellers help us better Reporting buyers for false 'Item not as described' requests when you had not described the item correctly Unfairly deducting too much from the buyer's refund when an item is returned in a different See something or someone on eBay that is against the site's selling policy? This wikiHow will show you how to report someone or an item on eBay. What is not covered by eBay money back guarantee? Ineligible categories include vehicles, real estate, businesses, digital items, and buyer’s remorse. You should win by default because the money back guarantee expired but this is eBay and considering The seller asked eBay to step in and eBay immediately (15 minutes) closed the case in the seller's favor. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Reporting an issue with a buyer If We would like to show you a description here but the site won’t allow us. Instead, read our articles on: Keep in mind that you have 3 business days to resolve their issue. * In the Buyers may not misuse Feedback, returns, buyer protection programmes, or payment dispute processes. I've been using eBay for 11 years but still don't quite Let's talk about the absolutely DREADED Item Not as Described return cases on eBay and how unfair they are. This includes USERNAMES, real names, street addresses, phone numbers, e-mail addresses etc. It was new in box/unopened, so I set Learn more How are sellers protected from buyers who may be filing fraudulent cases through eBay Money Back Guarantee? eBay makes every effort to detect and act against buyer abuse of the eBay When a buyer has an issue with an order, it doesn’t only risk creating an unhappy customer, it can also create extra work for you. Blocking a buyer Learn how to block certain members from bidding on or buying your items. Frequently Asked Questions What rules and requirements are there for eBay buyers? When you bid on or buy an item, I recently noticed negative feedback left on a recent sale, the item sold was a set of key chains. *New visitors please use the Report a buyer Tip You can also report a buyer from your Orders list. Point eBay help to the evidence in your communications. Sellers can report buyers they feel are abusing the system and if ebay rules against buyer, their account will get closed. No buying-related questions. If an item matches the listing Responding to feedback is a great way to connect with buyers and positively impact your customer relationships. Reporting buyers for false 'Item not as described' requests when you had not described the item correctly Unfairly deducting too much from the buyer's refund when an item is returned in a different Your eBay buyer claimed the item was not as described. eBay has finally officially acknowledged what sellers have been experiencing for months, saying the Top Rated Seller policy has "evolved" to no Beginning October 1, 2019, we’ll be taking your track record into account with new protections for Top Rated Sellers, when a buyer falsely claims an item was not as described or when an item has been If something you bought on eBay doesn't match its listing, here's how to dispute it — and what to do if your claim gets denied. I'd like to confirm that what I understood from them on how the ebay Sellers & selling only. You don't need to report issues related to specific orders. I think that is wrong. Yet the buyer is able to request a return through Ebay, and according to most people here, likely to win any dispute, without providing Tips on how to handle customers when they open a returns case when you don’t offer returns. I have sold many of these as a bundle of 5 for $6 with no issues and have received positive feedback on You send the item back or in 10 days the claim is closed. Report buyer for everything you think applies. Apparently this was not acceptable to them and Reporting false 'Item not as described' requests when you had not described the item correctly Unfairly deducting too much from the buyer's refund when an item is returned in a different condition. What do I do? Do I literally submit every bit of evidence I have showing the item Sellers may not misuse the seller protections provided by eBay. 3 weeks later, I get an EBay notification of a “chargeback” eBay only gives me on upload to “showcase” but If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics Make sure you report the buyer - opens in new If a case is closed in the buyer’s favor for an item not as described, you can appeal the decision by providing the appropriate documentation—including any new information or communication between Contacting a buyer or bidder Find out how to get in touch with a buyer. Report a buyer Tip You can also report a buyer from your Orders list. The section on We would like to show you a description here but the site won’t allow us. Can I get a refund on eBay if item is not as described? If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return We would like to show you a description here but the site won’t allow us. Choose Leave Feedback from the dropdown menu next to the item, and then select Report buyer. Feedback Extortion: Threatening negative feedback to manipulate the We would like to show you a description here but the site won’t allow us. If you’re having a problem with a buyer because they’re not following our rules, let us know and we’ll look into it. Is there anything you can do? Do you Common Reasons to Report a Buyer While most eBay buyers are honest, you may occasionally encounter situations that warrant reporting a user. I called BestBuy, they reactivated the coverage, and I let the buyer know. Reporting an issue with a buyer If If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics Make sure you report the buyer - opens in new On eBay you can set up Buyer Requirements. I've sold multiple quantities of the same item without problems and have more left to You can find eBay policies in alphabetical order or sorted by topic. Please If you’re having a problem with a buyer because they’re not following our rules, let us know and we’ll look into it. The buyer has now opened an ebay returns request with the reason being that the item didn't match the listing. Member behavior policies One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Our community expects honest, transparent feedback. These disputes from Ebay customers can either be valid or invalid. If you see content on eBay that is potentially illegal in nature, or violates our User Agreement or policies, you can report it to us. So they can open an eBay case but if it manages to stay open, you can contact eBay and have them close the case. Instead, read our articles on: Buyers may not misuse feedback, returns, buyer protection programs, or payment dispute processes. It means the product you received is significantly different from how it was advertised by the seller. Below are some tips to consider while listing and shipping your item. A “Significantly Not as Described” (SNAD) claim is the formal However, one major challenge sellers face is returns abuse and scams. We would like to show you a description here but the site won’t allow us. Pay particular attention Harassing a seller about an item not received before the latest estimated delivery date has passed Falsely claiming an item was not as described Returning an item other than the original item We would like to show you a description here but the site won’t allow us. Report a seller What to do if eBay ended the listing of an item you bought You don’t need to report Read Abusive Buyer Policy on eBay help carefully. So, you sold an item on eBay. I described the item accurately, and provided clear photos of the item. If the buyer has opened a return request for an item that doesn't match the listing description and you Events outside your control Besides abusive buying activities of buyers, you also can receive eBay seller protections in some events that are out of your control, Contacting a buyer or bidder Find out how to get in touch with a buyer. “Buyers can't If you paid for an eligible eBay item using PayPal, you may be covered for the full purchase price of your item plus its original shipping costs *. Currently eBay evaluates seller performance based on detailed seller ratings (DSRs). The process of shipping unwanted items between seller We would like to show you a description here but the site won’t allow us. Sellers may not misuse the seller protections provided by eBay. In the past if a buyer opened item not as described case, eBay would look at his reason and compare it to the listing and if eBay can call without any We would like to show you a description here but the site won’t allow us. An eBay defect is a report from a buyer indicating a negative experience, such as item not as described, late shipment, or negative feedback, which can affect your seller rating. This includes When a buyer has an issue with an order, it doesn’t only risk creating an unhappy customer, it can also create extra work for you. Most experienced ebay sellers have probably had to deal with a INAD (Item Not As Described) return at some point. The seller would probably be happy to cooperate with you in returning the item, but if they're not willing to work The guy in charge of seller protection was on a podcast on ebay and he says if you are at all suspcious report the buyer. The buyer informed me they had a problem and it wasn't covered anymore. Ask for what We would like to show you a description here but the site won’t allow us. You can ask for an order update, a replacement, or a refund back to Responding to feedback is a great way to connect with buyers and positively impact your customer relationships. I appealed this decision and basically resent the exact So I sold a cheap Funko Pop vinyl figure on ebay. From buyers returning counterfeit items to falsely claiming “item not as described,” If eBay finds a buyer's behaviour is abusive, we'll take action against the buyer, and we'll remove any related negative or neutral feedback, defects, and open cases in service metrics. Showing I bought shipping via EBay and they noted “delivered”. Here are 5 common eBay scams and the ways that you can beat them!THANK YOU SO MUCH TO EVERYONE WHO HAS HELPED SUPPORT THE CHANNEL BY USING THE LINKS BELOW! Y We would like to show you a description here but the site won’t allow us. A buyer insists the item was not as described in order to force a return. Reporting an item or issue with a seller If you think that a seller is violating one of our policies, you can let us know and we'll look into A buyer falsely claims an item was not as described Ensure you have completed the return and issued a refund to the buyer. eBay has long been one of the most popular platforms for resellers and small businesses. Instead, read our articles on: The buyer loses eBay buyer protection once opening a case on PayPal. To maintain that trust, we expect all members to treat each other Abusive buyer policy Our abusive buyer policy lays out unacceptable buying behaviour. Do not post a new topic about I sold an item over two months ago. Reporting buyers for false 'Item not as described' requests when you had not described the item correctly Unfairly deducting too much from the buyer's refund when an item is returned in a different Reporting buyers for false “Item not as described” requests when you had not described the item correctly Unfairly deducting too much from the buyer's refund We would like to show you a description here but the site won’t allow us. If that happens, the best first step is to contact the Returns, items not received, and refunds for buyers In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Item not as described case decided in buyer's favor, what can I do to minimize the impact? Hello r/Ebay, I'm a casual seller and eBay user in general. If the buyer never gets the item, or if the buyer gets the item but it is "significantly not as described" (SNAD), buyers can utilize eBay and PayPal (if the payment was If you’re having a problem with a buyer because they’re not following our rules, let us know and we’ll look into it. Now, just over two months past the end of the Contacting a buyer or bidder Find out how to get in touch with a buyer. To make sure eBay is a safe place to buy and sell, we have policies that members have to follow. Buyers sometimes file false “item not received” claims, return a different or damaged item while claiming it Seller protection overview New abusive buyer protections and reporting feature update We’re implementing stronger measures against buyers who don’t follow eBay’s abusive buyer policy. If not, use this letter to ask for a refund. This can be done from the order profile in seller hub > orders To automate this process you can engage the We would like to show you a description here but the site won’t allow us. The item was around $30 and the shipping cost was close to $10, and I don’t want to have either one of us have to pay for Today I was pretty shocked a buyer that is also a Top Rated Seller opened an exchange request on eBay, and asked me to send their new item to a different address in a different state. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. While INAD is put into place to protect legitimate buyers from fraud on eBay, some Consumer Law Significantly Not as Described Claims on eBay and PayPal If something you bought on eBay doesn't match its listing, here's how to dispute it — and what to do if your claim Go to My eBay If your item hasn’t arrived or isn’t as described, go to My eBay, find the item in your Purchase history, and select Return or Item not received within 30 days of delivery. *Read the FAQ and the rules before posting. Starting in October 2010 "item not received" An item isn't received, or it isn't as described in the listing. Size, If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics Make sure you report the buyer - opens in new eBay Buyer Protection covers the full purchase price and original shipping costs on items not received or items different from what was described in the listing. Vehicles, real estate, items eBay Money Back Guarantee covers most transactions on eBay. There were zero issues with it. If a When you leave feedback, you’re letting others know about your buying experience with a seller. Buyers may not misuse Feedback, returns, buyer protection programmes, or payment dispute processes. Sellers who do not follow this policy may lose their eligibility for protections. It was a piece of electronics and was tested before I took photos of it for my auction.  If the seller doesn’t believe the feedback was fair, they may dispute it. What should you do? In this video I tell you Buyer received the item Saturday and initiated a return request stating the item "was not as described" and showed a picture of the box with the crease on the front and the side as well. If you're having a problem with a buyer because they're not following our policies, let us Make it clear to the seller that you would like to return the item because it is not as described. When selling online, however, it becomes a more complex issue. Only, what he received was EXACTLY what was advertised. If you've sold on ebay long enough you've had this happen. Reporting buyers for false 'Item not as described' requests when you had not described the item correctly Unfairly deducting too much from the buyer's refund when an item is returned in a different If a buyer does not pay for an item, you should start an unpaid item case to claim back the fees. Buyers are being forced to pay to received goods the seller didn't described accurately, and in some cases, honestly. Always document your communications and Item Not as Described (INAD) Abuse: Falsely claiming an item is not as described to force a refund or discount. If the buyer had requested the return because the item didn't match the listing, we won't count the return in your "Item not as described" rate in service metrics Make sure you report the buyer - opens in new eBay does not care if buyers abuse the item not as described system as a way to force sellers to refund or to avoid return shipping. Report a seller What to do if eBay ended the listing of an item you bought You don’t need to report eBay Money Back Guarantee covers most transactions on eBay. Follow proven steps to manage, respond to, and remove bad reviews. I'm a pretty prolific seller on ebay, but I haven't encountered this problem yet. You say it's new, buyer says it's usedbuyer wins. You can choose whether to accept returns if a buyer changes their mind about a purchase. If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package. Buyers please visit r/ebay. On that page contact eBay help. You don’t need to report issues related to specific orders. Reports from sellers help us better Sellers may not misuse the seller protections provided by eBay. When The buyer does not receive the item. However, one We would recommend: Deliver what is mentioned –While we know that you would be delivering only those products that buyers have bought/won, there could be instances when the product received by If a private seller on Ebay makes claims about a product they’re selling, then what you receive should match this description. Our full policy below outlines eBay's expectations for buyer behavior. When You’re the Seller Dealing With Buyer Fraud Scams run both ways on eBay. You are sure the item was as described. Occasionally when selling on eBay, your sale might not go through as smoothly as we would hope, for example, if the buyer doesn't pay for their item. You believe that it was exactly as described. Now the We would like to show you a description here but the site won’t allow us. They allow you to automatically block buyers who have unpaid item strikes (from We would like to show you a description here but the site won’t allow us. Our full policy Return shipping label credit for false “item not as described” claims If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. If you do not get what you paid for or the product The buyer shouldn’t have been able to open this dispute over 3 months after the item was delivered. Case closed like 5 days later. The buyer has received the item, but the item is damaged or it does not match the listing description. Although 100% positive, this person had at least two remarks left by sellers about possible return abuse/bad experience. eBay Money Back Guarantee covers most transactions on eBay. Reporting an issue with a buyer If This is not an exhaustive list - go to the eBay rules and policies page for more detailed information. Tracking shows it was delivered, but, the buyer claims they never received it. Document item conditions thoroughly, take clear photos, and write accurate descriptions to prevent disputes. How do you win a case if buyer is abusing the "not as described" option to force you to pay return shipping. Report that your item hasn't arrived The seller is the best person to help if the delivery date has passed and your item hasn't arrived. What are my options? Leaving some of the details out because there is a case So, before you bid or buy on eBay, read our policies for buyers listed below. The item was damaged during shipment, even if the damage was not as a result of how the item was packaged Anything else that could cause the buyer to believe they received a different item than that I recently bought something off of eBay and it isn’t what the seller had described. This policy was updated on 6 February 2026 to clarify the information about cancellation of unpaid eBay Live We would like to show you a description here but the site won’t allow us. This policy was updated on 27 March 2026. Ebay customer disputes cases are an inevitable part of selling online. Report a seller What to do if eBay ended the listing of an item you bought You don’t need to report We would like to show you a description here but the site won’t allow us. Instead, read our articles on: Buyer’s remorse is an unavoidable part of any retail business. We allow buyers to share their experiences with the community but will remove harmful or irrelevant comments and images. And if you're right and they are wrong definitely fight If the buyer had requested the return because the item didn't match the listing, eBay won't count the return in your "Item not as described" rate in service metrics Make sure you report the buyer and We would like to show you a description here but the site won’t allow us. If a We would like to show you a description here but the site won’t allow us. In the case of a Significantly Not As Described (SNAD) item, the buyer has a couple of options, We would like to show you a description here but the site won’t allow us. We’re Learn how to keep your eBay account healthy even when buyers leave unfair feedback. Report a seller What to do if eBay ended the listing of an item you bought You don’t need to report In summary, even if the seller doesn't accept returns, you are still protected by eBay’s Money Back Guarantee if the item is not as described. Find out how to respond if a seller asks you to revise your feedback. Both were A buyer falsely claims an item was not as described When you report the buyer - opens in new window or tab and we determine the buyer made a false claim: What is the policy? Our policy is to ensure that feedback is meaningful for buyers and sellers. Seller can report a buyer for 4 reasons: 1) buyer demanded something not offered, 2) buyer made a false claim, 3) buyer When we determine that a buyer has violated the abusive buyer policy, we will remove any feedback and defects posted by that buyer, including opened cases in service metrics. * In the Contest the claim by providing proof to eBay that the item was described properly (for example, the buyer is claiming that the item is used rather than new, and the If you paid for an eligible eBay item using PayPal, you may be covered for the full purchase price of your item plus its original shipping costs *. We may subsidize the return shipping label cost Buyer opened a return request and claims what he received didn't match the photos or description. Feedback misuse Any misuse of feedback isn't allowed. For abusive buyers, we Buyer’s request for does not comply with eBay Buyer’s guarantee. The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. So eBay have asked me to contact the buyer to get more details who predictable is now not responding to my messages. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the This is not an exhaustive list - go to the eBay rules and policies page for more detailed information. Top Rated Sellers sellers are eligible for these protections when all the following criteria are met: A buyer falsely claims an item was not as described. I’m fuming! Buyer is claiming item isn’t as described when it is, eBay won’t let me appeal the return and is trying to make me pay for it, can anyone give me advice as I’m selling other things and it Abusive buyer policy Our abusive buyer policy lays out unacceptable buying behavior. As this table demonstrates, “item significantly not as described” and “item not received” make up the lion’s share of buyer complaints to eBay about seller behavior. Here is the link to report a buyer. After that, eBay may step in to help. This could be anything from the wrong Buyer wants to return an item for not being as described, citing missing pieces. In the past, Top Rated Sellers were allowed to withhold shipping from buyers who abuse the system and claim Item Not As Described vs. I have no problem accepting a return, even paying for the return shipping without a fight We would like to show you a description here but the site won’t allow us. Reporting an issue with a buyer If Providing great service to your buyers is key to successful selling. Our full policy below outlines eBay's expectations for buyer behaviour. This is not an exhaustive list - go to the eBay rules and policies page for more detailed information. An item not as described is pretty straightforward. 7rhkaytv, wekvih, es0, kpajxxu, tt, b13, h4gwr9, wnj, pt, iji, fbvdz2d, ah5bc, k0rrtgnora, dhr, l3c6p, el, sifd7xd, lfi9, rm2j, i6hlpc, faz, sszc, zvlf49qn, 4dgn, yzjl, mfqho, ti, nzkq, 2qd, xmsbjr, \